Request the accepted list
Confirm the document types, date limits and image requirements for the current account country.
Match account data
Name, birth date and residence should agree with the registered profile or be explained through support.
Prove the payment route
Keep the relevant card mask, bank proof, wallet reference or transaction record without exposing secrets.
Correct the rejection reason
Replace blur, glare, cropping or stale evidence and keep the new submission reference.
Continue with the current account terms visible
Keep the account, payment and control records ready before confirming the next step.
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Frequently asked questions
Can the first withdrawal trigger KYC?
Yes.
Does identity proof establish payment ownership?
Not always.
Should a password or wallet seed be provided?
Never.